Troubleshooting

Most hiccups clear up with a quick check. Here are the usual ones and what to try.

I'm not seeing a recent update

Velmir installs like an app and can hold an older version in its cache. If an Update available prompt appears, tap it. Otherwise, fully close the app and reopen it, or refresh the page, and the latest version will load.

The AI features aren't responding

AI needs two things to be on. First, turn on AI in Settings → Privacy & data. Second, AI is part of Velmir+, so you'll need an active free trial or a paid plan. If you've used a lot of AI in one day, you may have reached the day's limit — it resets the next day.

My reminders aren't arriving

• Check that the reminder is switched on in Settings, with at least one channel — Push or Email — enabled.
• Confirm your timezone under Settings → Account, since reminders fire in your local time.
• For push, make sure you allowed notifications when asked. On iPhone or iPad, add Velmir to your home screen first — push only works once it's installed there.
• The evening reminder is skipped on days you've already written an entry.

I can't sign in

Velmir uses your email and password. Double-check both for typos, and that you're using the same email you signed up with. If you recently changed your email, the change only takes effect after you click the confirmation link sent to the new address.

Still stuck?

Try fully closing and reopening Velmir, and make sure you have a working internet connection — your entries save to your account, so they'll be waiting once you're back online.